2022 Technology Experience Analyst null

The Information Technology function at Lendlease is responsible for providing the technical capability and delivery to enable our business strategy and day-to-day operations. We are a trusted business partner that delivers outcomes to the business and leads technological innovation to drives competitive advantage to our customers through the use of digitised and mobile technologies.

As such, we are recruiting for a Technology Experience Analyst to join our team at Barangaroo on a full time, permanent basis. 

Supporting business end-users, you will provide Level 2 support services including planning, implementation, management and usage of the business applications, enterprise platforms and the company's local and wide-area networks. This will include but will not be limited to the maintenance and troubleshooting of Audio-Visual Systems, troubleshooting and resolution of issues related to setup, maintenance and support of local hardware (PCs, Laptops, Printers).

This is not your typical Desktop Support role. An important aspect of it is to partner with our customers to gain insights into how the technology solutions provided to them, are being utilised and adopted. As part of our internal training/upskilling program, you will be creating training content, presentations, quick reference guides, Yammer posts and videos for our customers. This includes delivering face to face training and remote coaching workshops.

Current experience as Desktop support or Service Desk analyst providing face-to-face and remote support in fast-paced and large corporate environments. You will bring well developed written and verbal communication skills and a genuine passion for customer service plus a desire to contribute to the continuous improvement of IT products and services. You will also need to be interested in learning about new cloud-based technology solutions i.e., Google and Microsoft. You must be confident in supporting a Microsoft environment, including some knowledge/exposure to ServiceNow, SCCM, Active Directory, Outlook, Office 365 and other relevant applications. Tertiary qualifications in Information Technology are highly desirable but not essential. Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people. Inclusion sets all of us up for success.”