2021 Service Desk Analyst- Canberra null

NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.

We are shaping the most efficient businesses and creating a safer society by solving tomorrow's technology challenges.

We now have immediate opportunities for people wishing to join our Customer Service team in Canberra as Service Desk Analysts.

Service Desk Analysts are the first point of contact when a customer experiences an ICT issue, and provide first level support by phone, instant messaging and email to ensure that customer ICT issues are resolved.

​Key responsibilities will include:

• Providing exceptional customer service
• Troubleshooting and problem resolution
• Accurate recording of calls, incidents and service request information
• Assigning incidents and requests to the correct support groups
• Publishing and reviewing knowledge base articles

We are looking for someone with recent experience in a customer service or service desk environment or similar to join our team. You will have a passion for ICT and would like to be part of a team delivering service and support with a great customer service focus. Your communication skills will allow you to interact positively with your fellow team members. You will also be self-motivated, with a positive attitude towards your work.

We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes, we take ownership of customer problems and are polite, friendly, patient and professional at all times.

If you want to work hard, have fun and enjoy the rewards that come from being a key and successful contributor to our growth, please apply now.

​At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction and you will enjoy a wide range of benefits such as paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing program and much more.

Australian Citizenship and an NV1 or NV2 security clearance is required for this role.

Become part of OneNEC. Apply online now!

NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders.