nbn Graduate Stories

I looked to understand customer pain points, experience with the technicians and speeds to identify opportunities for improvement or change to drive up customer satisfaction and uptake of fibre to the premises.

For my current work, I’m working on an analytics project that investigates the pain points along the customer’s journey when they connect to the nbn.

The graduate program offers a large support system and it has been great having people who really care about your future give advice and guidance.

nbn wants you to ‘bring your whole self to work’.

It was my ticket to learn, develop, connect and kick-start my career.

The graduate team network has empowered me to be fearless and given me the confidence to take on additional initiatives.

There is a huge focus on learning from completing real tasks that have an actual impact on the company making you feel like a real contributor rather than 'just a grad'.

What’s the takeaway from my story? That not everything is simple and sometimes the path that we end up taking isn’t the one we had in mind, but the one that is presented to us.

I enjoy working on tasks that aim to add value to our customer experience and in turn, seeing how certain initiatives have improved end-users’ satisfaction.